Quality Assurance

Regular Monitoring & Feedback

Quality assurance
Our quality systems incorporate audits and feedback so that every part of the home’s services are regularly evaluated and any necessary improvements made.

Monthly External Audit

Each month a Quality Consultant visits Dover House to audit all areas of the home.  A sample of residents, relatives and staff are interviewed and their views noted.  The auditing includes a review of resident falls, accidents and weights.  All information is collated and used as a basis for the monthly management meeting when any concerns can be addressed.  In addition to the daily reporting by carers in each resident’s care plan, a monthly review of all care plans is undertaken by the Manager.
A contract is in place with an external company to inspect and advise on all aspects of Health and Safety.
Our complaints procedure is clearly shown on each Home’s website and an “open door” policy is held by the Manager.